Housekeeper Edward provided excellent service throughout.

The hotel's location is prime, directly connected to a mall and just a short walk to Manokan Place for the famous chicken inasal. Enjoyable buffet meals with daily changing options and freshly baked croissants make dining a highlight. It's also quite clean and offers a peaceful atmosphere. However, the reception could be better organized during peak hours, and some amenities seemed slightly dated, which detracted from the charm.

Ants lurking in the reception area and a shower that felt less than pristine certainly detracted from the overall impression. The furnishings throughout the room were beginning to show their age, indicating a pressing need for updates. Additionally, while the breakfast buffet was sizable, the price felt a bit steep, and having more casual options would have been appreciated. Noise from other guests echoed through the hallways, sometimes making it hard to catch a peaceful moment, especially at night. A clean stain on the wall left something to be desired as well.

The hotel's modern decoration and spacious lobby made me feel like royalty every time I entered. Plus, being connected to the mall is a real blessing for easy access to shopping and dining without any hassle.

More accessible seating in common areas, please.

The staff was incredibly helpful and friendly. The room was spacious and clean, making it a comfortable stay. The location is perfect, right next to a mall. I loved the bed, it was very comfortable. Breakfast had good options to choose from. 😊

The quick early check-in saved us after a long flight, and the breakfast buffet offered a delightful variety that fueled our adventures in Bacolod.

my stay was wonderful, especially while celebrating my husband's birthday. the staff went above and beyond, making our stay special with thoughtful touches. the amenities exceeded my expectations, providing both comfort and convenience during our time in bacolod.

the pool area felt crowded at times.

My stay at Park Inn was excellent. The staff was incredibly friendly and helpful during my time there. The room was spacious, clean, and well-maintained, providing a comfortable environment to unwind after a long day of meetings. The location is ideal, as it's directly connected to SM City, making it convenient for shopping and dining. I particularly enjoyed the breakfast options, which offered a variety of delicious dishes.

Minor issues with air conditioning.

The location of Park Inn is fantastic. Right next to the SM Mall makes it super convenient for shopping and dining. The room I stayed in was spacious and clean, definitely comfortable. I was impressed with the housekeeping staff. they followed the guidelines about towel replacement perfectly. I didn’t have to worry about my clean towels going missing. Breakfast had a great variety too, very satisfying to start the day. However, I ran into an issue with my check-in. I booked two king beds, but there was only one available. The front desk offered an upgrade for an extra charge, but I didn’t like that I had to switch rooms midway through my stay. Also, the noise from the lobby can be distracting due to non-guest traffic.

Convenient location and friendly staff

I loved the easy access to the mall from the hotel, which made shopping and dining super convenient! The staff were incredibly friendly and accommodating, always ready to help with anything we needed. However, cleanliness could be improved in some areas, as we found certain spots overlooked during housekeeping.

i had a fantastic stay at park inn! the staff were super friendly, especially the front desk. Being connected to the sm shopping mall was so convenient. i just walked through a door and found myself in the mall! the cookies and free instant coffee made my day, too.

do recommend